Terms & Conditions

Terms and Conditions — Nora Louisa

These Terms and Conditions govern all purchases made through the Nora Louisa website. By placing an order, you agree to the terms outlined below.

1. General

By using our website and placing an order, you acknowledge and accept these Terms and Conditions. Nora Louisa reserves the right to modify these terms at any time. Any updates will take effect immediately upon publication on our website.

2. Product Information

We strive to present all products as accurately as possible. However, slight variations in color, appearance, and fit may occur due to individual screen settings and manufacturing differences.

Product images are provided for illustrative purposes, and minor differences between displayed images and the final product may occur.

3. Orders & Payment

All orders are subject to availability and acceptance.

Payment must be completed in full before an order can be processed. We accept major credit and debit cards, along with other payment methods displayed during checkout.

Once an order has been successfully placed, you will receive an order confirmation via email.

4. Processing & Shipping

• Processing Time: 1–3 business days

• Estimated Delivery Time: 7–15 business days

• Shipping times may vary depending on destination, carrier availability, weather conditions, and seasonal demand.

While we make every effort to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

5. Returns & Exchanges

Customer satisfaction is important to us. Eligible items may be returned within 30 days of delivery in accordance with our Return Policy.

Returned items must be unworn, unwashed, and in their original condition with all tags attached.

For complete details regarding eligibility, refunds, and exchanges, please refer to our Return Policy.

6. Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible after placing it.

While we will do our best to accommodate requests, orders that have already entered processing or shipment may not be eligible for cancellation or modification.

7. Limitation of Liability

Nora Louisa shall not be held liable for indirect, incidental, or consequential damages arising from the use of our products or website.

Our liability shall never exceed the total purchase amount paid for the relevant order.

8. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Nora Louisa cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

9. Intellectual Property

All content on this website, including text, graphics, images, logos, designs, and branding elements, remains the exclusive property of Nora Louisa.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Customer Support

If you have questions, concerns, or feedback regarding your order, our customer support team is available through our contact page.

We aim to respond to all inquiries within 2–5 business days.

11. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of Canada.

Any disputes arising from the use of this website or purchases made through Nora Louisa shall be subject to the applicable Canadian courts and legal framework.