Shipping & Delivery

How We Deliver Your Order

At Nora Louisa, we're committed to making your shopping experience as seamless as possible. Once your order is placed, our team carefully processes it and prepares it for shipment directly to your doorstep.

Order Processing

Orders are typically processed within 1–3 business days.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information so you can follow your package every step of the way.

Delivery Times

Estimated delivery times range between 7–15 business days, depending on your location.

Please note that delivery times may occasionally be extended during busy shopping periods, public holidays, severe weather conditions, or customs processing. We appreciate your patience and understanding.

Track Your Order

Every order includes tracking.

As soon as your package ships, you'll receive a tracking link via email, allowing you to monitor your shipment in real time.

Shipping Costs

We proudly offer free shipping across Canada on all orders.

Any applicable shipping fees for international destinations will be displayed during checkout before payment is completed.

Customs & Duties

For international orders, local customs duties, taxes, or import fees may apply depending on your country's regulations.

Any such charges remain the responsibility of the customer.

Order Changes & Cancellations

If you need to cancel or modify an order, please contact us within 24 hours of placing your purchase.

Once an order enters processing, we may no longer be able to make changes or cancel it. In these situations, our standard Return Policy will apply once the order has been delivered.

Delivery Responsibility

Customers are responsible for providing accurate shipping information at checkout.

Please review your shipping address carefully before submitting your order. If you notice an error, contact us within 24 hours of placing your order.

Once a shipment has been marked as delivered by the carrier, responsibility for the package transfers to the customer.

Need Assistance?

Our customer support team is here to help.

For any questions regarding your order, shipping status, or delivery, please contact us through our Contact Page. We aim to respond to all inquiries within 1–2 business days.